Returns & Exchanges
At JORO, we want you to love every piece in your home, which is why we offer a 30-day return policy on all eligible furniture and decor. If your selection isn't the perfect fit, we are here to help you find a better alternative or process a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully repackage your items in their original JORO boxes with all protective padding to ensure safe transit back to our warehouse.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing